POLICIES
Important policies for all services. All service and booking charges are non-refundable.
BOOKING AN APPOINTMENT
A booking fee will be required for most services upon booking an appointment. The booking fee amount will vary depending on the service. This fee reserves your appointment date and time and will be credited to your service cost.
The booking fee is non-refundable should you choose to cancel your appointment. Rescheduling must be requested with at least 48 hours notice or booking fee will be forfeited.
CANCELLATION + NO SHOW
As a courtesy we require a minimum of 48 hours notification to cancel or change your appointment. Failure to notify or "no show" your appointment may result in refusal/cancellation of future services.
Please remember that booking fees are non-refundable - should you cancel your appointment your booking fee is forfeited. We will respect and honour your booking time, please respect mine.
LATE ARRIVAL
Please arrive on time for your appointment. You will be considered “late” once 10 minutes from your scheduled appointment has passed. Your appointment may be cancelled if you are late and your booking fee forfeited.
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SUNDAY, HOLIDAY, + EVENING APPOINTMENTS
If you have an appointment that falls on an evening, Sunday or holiday please be advised that the entry doors may be locked. I will come to let you in at your appointment time. Should I be running behind on appointments you will be contacted by text.
RESCHEDULING
Please let me know via TEXT if you are unable to attend your appointment. Rescheduling must be requested with at least 48 hours notice or the booking fee may be forfeited.
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If you are sick it is best to reschedule. If you are just feeling slightly unwell or have a lingering symptom (e.g. cough) masks are available for clients upon request.
AFTERCARE
You will be provided with specific instructions and all necessary products for your procedure aftercare. Do not deviate from the prescribed aftercare instructions. Failure to properly care for your procedure or deviation from given aftercare instructions may result in refusal/cancellation of future services.
CONSULTATION MANDATORY
Consultations are mandatory for:
SECONDARY APPOINTMENTS
Secondary appointments can be scheduled no later than 16 weeks post procedure. Your secondary appointment must be scheduled between the dates given. If you fail to schedule a secondary appointment you will not be eligible for Colour Enhancement pricing.
NO GUARANTEE OF SUCCESS
The variables that affect the success of a procedure are different for each person. While success cannot be guaranteed we will try several options to find a solution to your unique situation.
NO GUARANTEE OF RETENTION
The variables that affect the retention of a procedure are different for each person. While some clients experience long retention others may not. Your body, metabolism rate, skin types, colours used, as well as environmental and lifestyle will cause retention to vary from client to client. Therefore procedure longevity cannot be guaranteed.
COLOUR ENHANCEMENT
Colour Enhancements are offered to clients who wish to refresh or add to their colour after they have had their secondary appointment. Discounted prices are available for those who choose to enhance their colour within a one, two or three years of their initial procedure. Colour enhancements are only available to clients who have returned for their secondary appointment.